Crowne Plaza Solihull, an IHG Hotel

Elaine at the front desk was so helpful. She was friendly and accommodating when we asked if we could swap our room for a quieter location. She checked up on us within 5 minutes to see if we were ok with the second room. We only stayed for one night, due to a boiler breaking down at home. Our room was clean, and the bathroom was spacious too. We didn’t use any of the hotel facilities so the review is based on a “room only” basis. A very good first impression of an IHG hotel.

We were made very welcome at reception, which is always a good start! Having arrived a little early we were prepared to wait in the lounge, but that wasn't a problem, A quick check and the room was ready for us. The room was fine, good facilities albeit the bed was a little too soft, but we still managed to sleep well over the four nights stay.

The room was exceptionally clean and comfortable. We had everything we needed including an iron and ironing board. Breakfast was delicious on the first morning but cold on the second day but this was due to our sleeping in and just making it in time! The staff who served our grandson’s christening party could not have been more responsive to our needs. The food was delicious!

The location was ideal. So close to touchwood shopping centre with assortment of places to eat. So no need for inclusive package. Ideal for our visit to motorcycle museum. Friendly staff. Bargain inclusive package breakfast and evening meal. Access to pool and spa area. Great parking Would stay again due to location and general presentation of hotel but would make more use of local eateries which very close to hotel.

Very welcoming we we arrived.